Customer Service associate, Adela, assisting a customer

CSA

Build your people skills, expand your product knowledge, and become a friendly face our customers can rely on.
Great Place to Work Certified
May 2024 - May 2025
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The blueprint of a Lowe's 
Customer Service Associate

These skilled problem solvers focus on meeting customer needs and making them feel right at home. They listen to customers, answer questions, and help customers find the products they need to complete their projects.
Greet customers with a smile
Listen to customers and answer questions
Help customers find the products they need
Keep merchandise clean, organized, and accessible
Lowe's Customer Service Associate Video

What makes Lowe's culture

We’re committed to developing a strong culture that aligns with our values. This means we learn from each other, embrace change, and work together to build strong relationships with our customers.
CSA Adela working in the store

We learn from each other

Every day, our associates meet thousands of people with different backgrounds, cultures, and perspectives. By embracing our diversity, we can find new solutions to daily problems, build an environment of mutual respect, and continue to fulfill our mission.

See how we bring our best authentic selves to work:


Lowe's associate assisting with community efforts

We work together

Since 1921, Lowe’s has put the communities we serve at the heart of what we do. Through our community engagement initiatives and our continued partnerships with nonprofits across the country, we are mending neighborhoods, revitalizing community spaces, supporting communities when disaster strikes and developing a network of skilled tradespeople to continue those efforts for years to come. And we do this to make homes – and hometowns – better for all.

What our associates are saying

Grace G. – Customer Service Associate
As a bilingual associate, it is very rewarding to see the confidence in the Hispanic community when they see that they can be assisted in their native language. At Lowe's, I feel like more than just an associate. The management truly cares for my well-being and makes me feel valued. This sense of belonging is extremely encouraging.
Grace G.
Customer Service Associate
Tom N. – Sales Floor Dept. Supervisor
I started as a part-time Cashier, and then I moved into plumbing. Two years later, a Sales Specialist role in appliances opened up so I took a chance and went for it. I spent five years in that department and became a top specialist in sales.
Tom N.
Sales Floor Dept. Supervisor
Grace D. – Lowe's CSA Cashier
As a Customer Service Associate, my favorite part of my job is sharing in the joy customers have in their creative projects. Lowe's empowers me to utilize my desire to help people; whether it's helping them get the resources they need for their projects or simply brightening someone's day. I've learned a lot about people and their trades by working for Lowe's.
Grace D.
Customer Service Associate - Cashier

Interested in joining?