We put the customer at the center of everything we do. Our friendly, knowledgeable associates are experts in their field - they'll answer questions, provide up-to-date information and listen and respond to the needs of our customers.
The Contact Center associates are here to provide an outstanding customer experience through phone, email, chatlines and more. They help tackle customer concerns in a professional and action-oriented way, giving their best to help customers achieve their home improvement goals.
These associates are responsible for ensuring the successful completion of installation jobs and projects and related work or service orders. They resolve real-time escalated issues across a broad geographic area.
The leadership teams at our contact centers help Contact Center Associates perform at their best while offering crucial support and guidance. They oversee productivity and customer service training and help to build a positive, encouraging work environment. We rely on these leaders to set the groundwork for an excellent customer experience, every time.
Our contact center associates are the ultimate problem-solvers. We need people we can depend on to help our customers navigate challenges and find information so we can deliver the experience customers have come to expect from our brand.
Whether someone is a returning customer or calling our contact centers for the first time - we expect them to have an excellent customer experience. Our associates excel at listening to customers and helping to address their needs - all while creating a connection that brings them back to shop with us again and again.
Within our contact centers, associates with a positive attitude are key to providing customers with superior service. Our associates take a can-do approach to providing thorough and timely responses to customer issues and concerns and instill confidence in our customers that we'll do what it takes to help them.